The Nines, A Luxury Collection Hotel, Portland is seeking a Banquet Server to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center, within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, The Nines honors the structure’s storied past, both in its striking décor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character. As part of Sage Hospitality’s Premier and Lifestyle division, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations.
the Nines Hotel is certified Gold for Sustainability at Work in addition to being recognized in 2016 and 2017 as Top Workplaces in Oregon. As one of Oregon’s Healthiest Employers, The Nines offers perks that are comparable to progressive employers. We offer Medical, Dental, Vision and more to all full-time associates. Save on your parking and public transportation costs by using our pre-tax savings account. Our location is right next to the center of all for MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work.
Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you.
The Nines Hotel
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Under general supervision, provides prompt and courteous food service to customers. Set-up, service and break down assigned functions in a safe, accident-free manner.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
Mobility: Maneuver in narrow areas and between seated guests.
Continuous standing required to service guest functions; 100% of the time scheduled.
Climbing approximately 12 steps 20% of 8 hours. No driving required. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.
Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.
Part Time - Regular