Every aspect of Urban Farmer Philadelphia is thoughtfully tailored to the people who live, work and visit this Northeast city — from the look and feel of the restaurant to the locally-sourced offerings served. Just as Urban Farmer achieved in both Portland and Cleveland, the specific local personality is the driving force behind all creative and culinary details, giving it a style unique to Philadelphia. Urban Farmer’s menu emphasizes sustainable local ingredients, and authentic, straightforward preparations. Our rustic pantry is stocked with house-made, preserved and pickled local produce which offers a homespun counterpoint to the refined ambiance. Our chefs build personal relationships with local farms, ranches and fisheries, bringing a taste of their dedication to the table and reaffirming the direct connection between land and plate. Beverage offerings reflect the variety of Pennsylvania beer selections, cocktails made with local craft spirits and an extensive wine program highlighting regional vineyards. Situated in the heart of Philadelphia, Urban Farmer Philadelphia is the third evolution of the modern farm-to-table concept introduced by Sage Restaurant Group Urban Farmer is committed to sustaining the region we live and eat in. Come taste Philadelphia’s Modern steakhouse.
F&B Sales & Marketing Coordinator
Urban Farmer Philadelphia
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Assist restaurant sales & marketing managers in obtaining customer satisfaction and sales goals by performing clerical and administrative duties relating to sales, marketing, guest and hotel communications. Responds to telephone and in-person inquiries regarding reservations, F&B outlets information and guest concerns.
Answer phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner (within the same business day or by 10am the next business day).
Type correspondence, reports and forms as well as prepare simple written correspondence.
Prepare sales contracts within 24 hours of receiving original.
Create new files and monitor trace files; geographic, trace and master cards.
Prepare coversheets and rooming lists based on room blocks and customer information.
Assist sales manager and/or director of sales on projects, proposals and special events.
Maintain timely and effective paper flow and communications within the sales area.
Professional and positive communication to both guests and fellow associates.
Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Work with sales personnel to achieve required sales team goals.
Assist with completing any required sales reports.
Develop and effective communication and information system with F&B team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
Conduct walk-in tours
Develop concepts for and design all hotel collateral materials, including direct mail, ads, postcards, newsletters, flyers, invitations, vouchers, coupons, signs, etc. as needed
Handles multiple projects simultaneously, while having a great attention to detail.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats.
Strong editing skills.
Excellent hearing required for telephone inquiries and client and associate handling.
Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary.
Excellent speech communication skills necessary to communicate clearly with customers and other departments.
Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals.
Excellent attention to detail and multi-tasking skills
Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
High school diploma or vocational secretarial.
Previous secretarial experience preferred.
Basic office equipment and materials
General office environment
Full Time - Regular