Sage Restaurant Group Starbucks Supervisor in Cleveland, Ohio


Req #:


Why Us:

The Westin Cleveland Downtown, brings bright, vibrant energy to the city’s financial district in everything we do - Including starting guests and locals alike with their first cup of java in the morning! We are looking for an energized, engaging, \"lead from the front\" professional as our new Starbucks Supervisor. This position is open for all the right reasons: Promoting Personal & Professional Growth!

In this role, you will assist our Store Manager in the leadership our talented team of Baristas who create care for our guests in a way that builds loyalty and long standing professional relationships.

Located adjacent to the convention center, the hotel has stunning views of Lake Erie and the downtown cityscape. The hotel’s industrial design elements pay homage to the city’s steel and iron ore historic past. In addition, you will drive the service culture in a new sophisticated farm to table steakhouse, Urban Farmer, which will offer breakfast, lunch and dinner to guests and locals alike. The hotel is conveniently located in the financial district and steps from The Cleveland Brown’s Stadium and the Rock and Roll Hall of Fame and Museum.

Job Title:

Starbucks Supervisor

Location Name:

Urban Farmer Cleveland



EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Support the Store Manager in supervision of the coffee shop as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals



Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.


Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.


Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.

May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.

Supervision/management communication skills are required.

Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.

Ability to make occasional decisions which are generally guided by established policy and procedures.

Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.

Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.

Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.

Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.

Must have knowledge of chemicals/agents for training purposes.


Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 - 40 lbs.

Bending - Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.

Kneeling required.

Mobility - 95% of shift covering all areas of outlets supervised.

Continuous standing to assist at store stations - minimal stationary standing.

Climbing stairs - varies by location.

Education/Formal Training

More than two years of post high school education.


Two to three full years of full employment in a related position with this company or other organization(s).

Material/Equipment Used

Coffee machine, telephone, toaster, credit card machine, photo copier, liquor and soda gun.


Inside 95% of work day.

Position Type:

Full Time - Regular