Sage Restaurant Group Host in Cleveland, Ohio
Are you known for being the "outgoing" one? Are you a champion of communication? Do you love interacting with people from all different walks of life? Are you organized and helpful? Do you love being a part of Cleveland’s history and representing local specialties? If you answered “yes”, this might be the position for you!
Urban Farmer Cleveland (located in The Westin Hotel) is looking for a Host who takes pride in their skills while also delivering the best guest experiences. You will be creating a warm and welcoming slice of Cleveland for our valued guests… those who have traveled to visit us and native Clevelanders alike! Helping guests feel at home in Cleveland’s very own living room!
At Sage Hospitality, we are looking for talented people who have a genuine passion for service. Our Core Values involve people and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a restaurant and hotel that people want to come to not through.
Located in the heart of Downtown Cleveland, our property is located near major mass transit and highway routes and walking distances from all downtown sporting and entertainment venues. This position includes outstanding employee discounts at Marriott hotels globally.
We dare to do differently. We strive to go beyond ordinary. Our team doesn’t fit the mold – We break it! Do you?
I Am Sage
Urban Farmer Cleveland
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have general knowledge of basic customer service skills, restaurant operations, and food service principles. Must be fluent in oral and written English.
Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.
Must be able to communicate verbally and in writing, follow written and verbal instruction, and work on more than one
task at a time. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must have hand and finger dexterity to handle coins and writing utensils, grasp handles, push buttons and carry dishes. Must have upper body strength to lift and carry trays and bus tubs weighing up to 10lbs. Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
High School diploma or equivalent
Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
Telephone, computerized cash register, credit card machines, and standard office equipment.
Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.
Part Time - Regular