Restaurant Jobs

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Job Information

Sage Restaurant Group Banquet Server in Cleveland, Ohio

14940BR

Req #:

14940BR

Why Us:

Are you a guest service champion who enjoys making the ordinary extraordinary? Do you have a knack for being caring and helpful? Do you love interacting with people from all different walks of life? Whether it’s a table of four, or party of one hundred, can you keep calm under pressure? Do you love being a part of a hotel and restaurant that celebrates Cleveland and all it has to offer? If you answered “YES”, this might be the position for you!

At Sage Hospitality, we are looking for talented people who have a genuine passion for service. Our Core Values involve people and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a restaurant and hotel that people want to come to not through.

The Westin Hotel and Urban Farmer Cleveland is looking for their next Banquet Server to join the Sage family! You will be creating a welcoming slice of Cleveland to each and every guest. Our property is located near major mass transit and highway routes- while also being walking distances from all downtown sporting and entertainment venues. This position includes outstanding employee discounts at Marriott hotels globally.

Interested?

Work Where You Belong

Job Title:

Banquet Server

Location Name:

Westin Cleveland City Center

City:

Cleveland

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Under general supervision, provides prompt and courteous food service to customers. Set-up, service and break down assigned functions in a safe, accident-free manner.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Abilities

Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.

Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.

Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Bending/kneeling: Ability to bend to lower level cabinets and lift trays.

Mobility: Maneuver in narrow areas and between seated guests.

Continuous standing required to service guest functions; 100% of the time scheduled.

Climbing approximately 12 steps 20% of 8 hours. No driving required. Must have moderate comprehension and literacy to read use records and all special requests. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Material/Equipment Used

Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.

Environment

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Position Type:

Part Time - On-Call

State:

OH

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