Sage Restaurant Group AM Restaurant Server in Cleveland, Ohio
Are you known for being the “outgoing” one? Are you a champion of guest experience? Do you love interacting with people from all different walks of life? Do you love being a part of Cleveland’s history and representing local specialties? If you answered “yes”, this might be the position for you!
Urban Farmer Cleveland (located in The Westin Hotel) is looking for an AM Server who takes pride in their skills while also delivering the best guest experiences. You will be creating a warm and welcoming slice of Cleveland for our valued guests… those who have traveled and native Clevelanders alike! You will be part of a team helping guests feel at home in Cleveland’s very own living room!
At Sage Hospitality, we are looking for talented people who have a genuine passion for service. Our Core Values involve people and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a restaurant and hotel that people want to come to not through.
Located in the heart of downtown Cleveland, our property is located near major mass transit and highway routes and walking distances from all downtown sporting and entertainment venues. This position includes outstanding employee discounts at Marriott hotels globally.
We dare to do differently. We strive to go beyond ordinary. Our team doesn’t fit the mold – We break it! Do you?
You Belong Here CLE
AM Restaurant Server
Urban Farmer Cleveland
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Under general supervision, provides prompt and courteous food service to restaurant customers.
Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems.
Makes great decisions.
Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.
Energy & Drive
Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.
Personal & Interpersonal Skills
Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.
Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations. Must know standard cash-handling procedures. Must be fluent in oral and written English. Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
Continuous standing -during preparation, during service hours or during expediting.
Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
Must have excellent vision to see that product is prepared appropriately.
Must have moderate comprehension and literacy to read use records and all special requests.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
High school education or equivalent.
Previous experience in similar position of 3 months or longer.
Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.
Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
Part Time - Regular