Sage Restaurant Group Reservation and Events Coordinator in Chicago, Illinois
Come discover The Blackstone, a downtown Chicago luxury hotel near Grant Park. This downtown Chicago hotel has been a favorite of movie stars, sports legends, royalty and presidents since 1910. Thoughtfully restored to its original grandeur, this Michigan Avenue hotel features French Beaux-Arts architecture and over 1,400 contemporary works by local artists. The Blackstone boasts stunning guest rooms and suites, while Mercat a la Planxa serves modern Catalan cuisine in a unique Mediterranean setting. Host unforgettable affairs inside the magnificent Crystal Ballroom and marvel at 11,396 square feet of lavish meeting space. Located just steps from Chicago's major attractions including McCormick Place, Grant Park, Soldier Field, Art Institute of Chicago, Field Museum, Millennium Park, Navy Pier and Shedd Aquarium.
Reservation and Events Coordinator
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Reservations & Events Coordinator assist events managers, housing manager and business travel manager in obtaining customer satisfaction increasing revenue by performing clerical and administrative duties relating to events, housing and special corporate support through guest and hotel communications. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and Powerpoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills. Excellent hearing required for telephone inquiries and client and associate handling. Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary. Excellent speech communication skills necessary to communicate clearly with customers and other departments. Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals. Excellent attention to detail and multi tasking skills
Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
High school diploma or vocational secretarial.
Previous sales, hospitality, and secretarial experience preferred.
Basic office equipment and materials
General office and hotel environment
Full Time - Regular