Sage Restaurant Group Host in Fort Collins, Colorado

Req #: 6746BR

Job Title: Host

Position Type: Full Time - Regular

Location Name: The Emporium

City: Fort Collins

State: CO

Why Us:

“One cannot think well, love well, sleep well, if one has not dined well.” Virginia Woolf

Emporium Kitchen and Wine Market will engage a distinctively delectable experience for its guests. The Emporium Kitchen & Wine Market will be the cornerstone of The Elizabeth Hotel, serving hotel guests and the public seven days a week serving breakfast, lunch, dinner, happy hour and brunch. The Emporium includes a full retail wine store where diners can pick out a bottle for dinner or order straight from the menu. And the price a guest pays for a bottle at the table will be the same they pay at the wine store. What a concept! The Emporium will source foods locally, working with a local bakery, local roasting company for its own coffee brand, and local growers. If your passion is creating magnetic and hospitable memories while taking part in a rewarding work environment, apply today and join us Winter of 2017 for our grand opening!

Posting Overview:

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service.

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Compassion

Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have general knowledge of basic customer service skills, restaurant operations, and food service principles. Must be fluent in oral and written English.

Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Abilities

Must be able to communicate verbally and in writing, follow written and verbal instruction, and work on more than one

task at a time. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must have hand and finger dexterity to handle coins and writing utensils, grasp handles, push buttons and carry dishes. Must have upper body strength to lift and carry trays and bus tubs weighing up to 10lbs. Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.

Education/Formal Training

High School diploma or equivalent

Experience

Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.

Material/Equipment Used

Telephone, computerized cash register, credit card machines, and standard office equipment.

Environment

Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.