Sage Restaurant Group Starbucks Supervisor in Chicago, Illinois

7431BR

Req #:

7431BR

Why Us:

Starbucks At the Blackstone offers a professional atmosphere were working alongside fun and energetic associates meet people from all over the world. As well as,right here at home. Not to mention all of the coffee you can drink.

Job Title:

Starbucks Supervisor

Location Name:

Starbucks

City:

Chicago

EEO Statement:

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Posting Overview:

Supervise the coffee shop as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals

Requirements:

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Knowledge/Skills

Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.

May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.

Supervision/management communication skills are required.

Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.

Ability to make occasional decisions which are generally guided by established policy and procedures.

Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.

Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.

Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.

Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.

Must have knowledge of chemicals/agents for training purposes.

Abilities

Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 - 40 lbs.

Bending - Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.

No kneeling required.

Mobility - 95% of shift covering all areas of outlets supervising.

Continuous standing to assist at hostess station - minimal stationary standing.

Climbing stairs - varies by location.

Education/Formal Training

More than two years of post high school education.

Experience

Two to three full years of full employment in a related position with this company or other organization(s).

Material/Equipment Used

Coffee machine, telephone, toaster, credit card machine, photo copier, liquor and soda gun.

Environment

Inside 95% of work day.

Position Type:

Full Time - Regular

State:

IL